Please read this info before purchasing a service online. Thank you.
Refund & Exchange Policy:
Once a purchase is made, no refunds will be issued. Exchanges are possible for psychic / energy services only (not coaching services), no later than 48 hours prior to your appointment time, otherwise your purchase is forfeited. Email Natalia promptly asking for an exchange & what your preference is, either another service or gift certificate for equal or lesser value (no differences in price will be issued - if you need to spend more, check with Natalia on how to pay the difference).
Refund & Exchange Policy:
Once a purchase is made, no refunds will be issued. Exchanges are possible for psychic / energy services only (not coaching services), no later than 48 hours prior to your appointment time, otherwise your purchase is forfeited. Email Natalia promptly asking for an exchange & what your preference is, either another service or gift certificate for equal or lesser value (no differences in price will be issued - if you need to spend more, check with Natalia on how to pay the difference).
Gift Certificate Policy:
Gift certificates are valid for three months from purchase date (unless arranged otherwise) & need to be claimed by the recipient, with the appointment needing to be scheduled before the expiry date at the latest, after which the gift is no longer valid.
Gift certificates are valid for three months from purchase date (unless arranged otherwise) & need to be claimed by the recipient, with the appointment needing to be scheduled before the expiry date at the latest, after which the gift is no longer valid.
Using the Scheduler
The Schedule Appointments Page is used to make your appointment right after you purchase your desired service. You can usually book up to one month maximum in advance of your purchase (sometimes you cannot see a full month ahead on the scheduler as times have been taken or future dates have not yet been confirmed). Please choose from the dates available. You're welcome to contact Natalia with any enquiries.
Purchase Expiry
Once you have purchased your session, you must schedule your appointment straight away as the next step. Your appointment must be within 4 weeks after date of purchase. If you do not schedule within this timeframe, your purchase will be forfeited.
If you want to make an appointment more than one month in advance, come back at a later date (to purchase & schedule), or contact Natalia with a special request.
The Schedule Appointments Page is used to make your appointment right after you purchase your desired service. You can usually book up to one month maximum in advance of your purchase (sometimes you cannot see a full month ahead on the scheduler as times have been taken or future dates have not yet been confirmed). Please choose from the dates available. You're welcome to contact Natalia with any enquiries.
Purchase Expiry
Once you have purchased your session, you must schedule your appointment straight away as the next step. Your appointment must be within 4 weeks after date of purchase. If you do not schedule within this timeframe, your purchase will be forfeited.
If you want to make an appointment more than one month in advance, come back at a later date (to purchase & schedule), or contact Natalia with a special request.
Rescheduling Phone, Skype or Zoom Sessions:
If you need to reschedule an appointment, you can do so once only, up to 48 hours before your appointment via the Scheduler (accessed through your email appointment notification), providing there are appointments available (check the Scheduler first). Your new appointment date needs to be within the one month period from date of purchase. Failing to follow this will make your session null and void.
In the Case of Natalia Being Unwell
If Natalia is too unwell to perform sessions on the day of your appointment, she will apologetically email you in the morning, Melbourne time & follow up to reschedule ASAP.
If You Miss Your Appointment or are Late
You are responsible for showing up to your appointment. At the appointment time, Natalia will wait 10 mins only. If you do not access the call within the first 10 mins, you will be considered a 'no show,' your session will be cancelled & purchase forfeited with no refund or exchange. No exceptions. If you still want to reschedule, you will have to pay in full again first.
If you need to reschedule an appointment, you can do so once only, up to 48 hours before your appointment via the Scheduler (accessed through your email appointment notification), providing there are appointments available (check the Scheduler first). Your new appointment date needs to be within the one month period from date of purchase. Failing to follow this will make your session null and void.
In the Case of Natalia Being Unwell
If Natalia is too unwell to perform sessions on the day of your appointment, she will apologetically email you in the morning, Melbourne time & follow up to reschedule ASAP.
If You Miss Your Appointment or are Late
You are responsible for showing up to your appointment. At the appointment time, Natalia will wait 10 mins only. If you do not access the call within the first 10 mins, you will be considered a 'no show,' your session will be cancelled & purchase forfeited with no refund or exchange. No exceptions. If you still want to reschedule, you will have to pay in full again first.
ZOOM Appointment Preparation
Once you make your booking, Natalia will email you the Zoom Meeting Link within 48hrs. A couple of minutes before your session is due to begin, click on the Meeting Link in order to 'Join Meeting', & wait for Natalia to let you in. If you don't already have Zoom set up on your device, then please download the free software way in advance of your session & get familiar with it: Click here to download Zoom. Do not leave it for last minute.
Once you make your booking, Natalia will email you the Zoom Meeting Link within 48hrs. A couple of minutes before your session is due to begin, click on the Meeting Link in order to 'Join Meeting', & wait for Natalia to let you in. If you don't already have Zoom set up on your device, then please download the free software way in advance of your session & get familiar with it: Click here to download Zoom. Do not leave it for last minute.
SKYPE Appointment Preparation:
Please be ready, logged in, in advance of your session. The 'Skype ID' (username) you provided needs to be correct & you need to be online. If you are using a laptop/PC, you can test your Skype audio & see how you & your background/lighting looks on camera (this is not possible on the phone app). Simply go to: Settings,' then 'Audio and Video.'
Note: Skype sometimes upgrades & its look, functionality, settings & usage can change or appear different on various devices. You need to spend time beforehand getting ready & used to the format / device you'll be using. Please have access to your email also as a precaution & check it periodically on the day in case there are any issues.
When you receive the call, answer it as a video call, (press the VIDEO icon rather than the phone icon so Natalia can see you rather than just audio). You can also press the button during the call instead. Natalia will assist you if needed.
Please be ready, logged in, in advance of your session. The 'Skype ID' (username) you provided needs to be correct & you need to be online. If you are using a laptop/PC, you can test your Skype audio & see how you & your background/lighting looks on camera (this is not possible on the phone app). Simply go to: Settings,' then 'Audio and Video.'
Note: Skype sometimes upgrades & its look, functionality, settings & usage can change or appear different on various devices. You need to spend time beforehand getting ready & used to the format / device you'll be using. Please have access to your email also as a precaution & check it periodically on the day in case there are any issues.
When you receive the call, answer it as a video call, (press the VIDEO icon rather than the phone icon so Natalia can see you rather than just audio). You can also press the button during the call instead. Natalia will assist you if needed.
In the Case of Going Overtime or Wanting to Make a Tip / Donation / Voluntary Contribution
If during a session you would like to go overtime & both parties agree (ie: you are told you will need to pay), then the mutual arrangement is that you pay overtime fees within 2 hrs of the session ending as a courtesy. You are also welcome to let Natalia know when making your booking that there is a possibility of going overtime & she will try to allow for extra time after your session just in case. She is happy to do so where possible. Here is the link to pay overtime.
Tips / donations / voluntary contributions can also be made on your own accord on that same link as a token of gratitude, and while always appreciated, it is certainly not expected (this system was put into place after several requests).
If during a session you would like to go overtime & both parties agree (ie: you are told you will need to pay), then the mutual arrangement is that you pay overtime fees within 2 hrs of the session ending as a courtesy. You are also welcome to let Natalia know when making your booking that there is a possibility of going overtime & she will try to allow for extra time after your session just in case. She is happy to do so where possible. Here is the link to pay overtime.
Tips / donations / voluntary contributions can also be made on your own accord on that same link as a token of gratitude, and while always appreciated, it is certainly not expected (this system was put into place after several requests).
DISCLAIMER:
"While I have the highest intentions to give authentic, meaningful services to aid one's personal and spiritual development; for legal purposes I am obliged to state that they are 'for entertainment purposes only.' Sessions are never a medical, psychological, mental, financial, legal, business or other diagnosis - please see a medical doctor or suitable licensed practitioner / expert if you are concerned about any issues. No liability will be accepted for any actions taken resulting from any of my products or services. Always use your own discernment when guidance is given. Thank you," Natalia Kuna
"While I have the highest intentions to give authentic, meaningful services to aid one's personal and spiritual development; for legal purposes I am obliged to state that they are 'for entertainment purposes only.' Sessions are never a medical, psychological, mental, financial, legal, business or other diagnosis - please see a medical doctor or suitable licensed practitioner / expert if you are concerned about any issues. No liability will be accepted for any actions taken resulting from any of my products or services. Always use your own discernment when guidance is given. Thank you," Natalia Kuna